My music isn’t downloading, I have a premium account and it is still new so I haven’t d...

GetHuman2610810's customer service issue with Spotify from March 2019

1 view
 | 
676 similar
 | 
0 following
Help with my Spotify issue
First: share to improve GetHuman2610810's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2610810's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2610810 will want to follow the link below to head to their help center. We will check on GetHuman2610810 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2610810 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman2610810's own words
My music isn’t downloading, I have a premium account and it is still new so I haven’t downloaded any music and my space is free and I’ve gone onto the app recently so I know those aren’t the issue. I know a couple others with the exact same problem, I can’t listen offline at all. I would click the download button and it would just show the grey circle arrow and it remains like that, it doesn’t download at all.
GetHuman2610810 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman2610810 fixed the problem
We are waiting for GetHuman2610810 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2610810 fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman2610810
Mar 27th, 2019 - a mon ago
I have an issue with Spotify too
Not resolved
Seen by 1 customer so far
Similar issue to 676 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2610810 started working on this issue
Mar 27th 11:45pm