Hi, I’m logged into my account on my MacBook and I’ve just Got a new phone and can’t lo...
GetHuman-emilygru's Can't login issue with Spotify from March 2019
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Help with my Spotify issue
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Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-emilygru will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-emilygru can let us know if they help or not.
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Before contacting them, items GetHuman-emilygru may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-emilygru's own words
Hi, I’m logged into my account on my MacBook and I’ve just Got a new phone and can’t login due to I don’t know what the password is. I’ve had old Spotify accounts in the past we’re ive used my email so I made a new email when I made this Spotify account. Due to I don’t use that email I have no idea of the email password and I have tried to reset it on google, but they said a notification would be sent to my * plus which is my old phone I traded in today to get my new phone which I’m using now, there’s no way I can get it and i obviously want my Spotify account on my phone, please get back quick and I would like my Music.**My username Is d**i**xh*iv*td*m*sh*ge**x**The email on the account is ******@***.com**Dob*************Country *GB**If you would like me to email you a picture of me logged into the account on my Mac I can do.
GetHuman-emilygru did not yet indicate what Spotify should do to make this right.
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