Hello, my sister set up the family plan a couple weeks ago and sent me an invite, but w...

GetHuman-amy_r's customer service issue with Spotify from March 2019

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The issue in GetHuman-amy_r's own words
Hello, my sister set up the family plan a couple weeks ago and sent me an invite, but when I accepted the invite I already had an existing account, with my old address linked to it. When I accepted the invite I put in my new address(now residing with my sister), but for some reason a little over a week ago I got an email from Spotify saying I needed to verify my new address... unfortunately there was a deadline to verify my email address so now I've been kicked off for the premium and now I'm back on free subscription. I've tried everything on the website to update my address, logout of it linked with my Facebook, but I just haven't had any luck. And nowhere on the website is giving me an option to update my address. Hoping you could help me with this. Thanks in advance.
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Spotify

Customer service issue
Reported by GetHuman-amy_r
Mar 25th, 2019 - a mon ago
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GetHuman-amy_r started working on this issue
Mar 25th 11:29pm