Yesterday March **,****, I checked my bank account and I notice $*.** were taken out...

GetHuman2465972's customer service issue with Spotify from March 2019

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The issue in GetHuman2465972's own words
Yesterday March **,****, I checked my bank account and I notice $*.** were taken out. I checked to see if i had bought something. I see a company had taken out the money named spotify. I search it up and i see it's a music app. No one living with me has spotify. So i called the bank to let them know if i could get my refund since i didn't make the purchase. The bank said they couldn't do anything and said to contact the company. So i wan't to know if i could get a refund since no one im my family has spotify.
GetHuman2465972 did not yet indicate what Spotify should do to make this right.
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Customer service issue
Reported by GetHuman2465972
Mar 13th, 2019 - 5 mons ago
I have an issue with Spotify too
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GetHuman2465972 started working on this issue
Mar 13th 12:15am