I cancelled my Spotify subscription approximately * weeks ago but I have recently recei...

GetHuman2312633's customer service issue with Spotify from February 2019

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The issue in GetHuman2312633's own words
I cancelled my Spotify subscription approximately * weeks ago but I have recently received an email saying thank-you for renewing your subscription with the date and amount that will be withdrawn from my account. I am extremely annoyed and very anxious worrying that money will be taken out of my account. I reiterate, I CANCELLED my subscription so WHY AM I GETTING an email thanking me for renewing it? This needs to be rectified immediately. This truly makes me not want to ever subscribe to Spotify again.
GetHuman2312633 did not yet indicate what Spotify should do to make this right.
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Customer service issue
Reported by GetHuman2312633
Feb 26th, 2019 - 8 mons ago
I have an issue with Spotify too
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Seen by 1 customer so far
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GetHuman2312633 started working on this issue
Feb 26th 11:00pm