I have an automatic recurring monthly debit set up to pay for Spotify Premium (USAOz.S...

GetHuman-usaozse's customer service issue with Spotify from February 2019

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The issue in GetHuman-usaozse's own words
I have an automatic recurring monthly debit set up to pay for Spotify Premium (USAOz.S*****@***.com) but everytime I access the app on my Android Samsung Note * using Google Assistant ("OK Google, Open Spotify" followed by "OK Google play *name of song in Library*") I get an error message telling me that I can't select a song unless I have a Premium subscription!**This did not used to happen so why has it now started to malfunction? The account renews on **rd of each month and was last charged on my Visa card on ** January ****, so my account is current unless you have cancelled it for some reason without informing me.**Please explain and fix this issue immediately.
GetHuman-usaozse did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman-usaozse
Feb 18th, 2019 - 8 mons ago
I have an issue with Spotify too
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Similar issue to 25750 others
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Timeline
GetHuman-usaozse started working on this issue
Feb 18th 6:29am