My spotify account got hacked. so my son deleted the hackers email and reinvited me to...

GetHuman-mrsjss's customer service issue with Spotify from February 2019

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The issue in GetHuman-mrsjss's own words
My spotify account got hacked. so my son deleted the hackers email and reinvited me to our premium account--when i accepted it asked for my email and log in it didn't work and when i tried to reset it it did not recognize my email!!! even though my son invited me thru that email. So i tried to create an account even though i would most likely lose all my music and it said the email was taken!! So HELP!!!!!!!! I have spent hours on this!!! so frustrated
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Spotify

Customer service issue
Reported by GetHuman-mrsjss
Feb 15th, 2019 - 8 mons ago
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GetHuman-mrsjss started working on this issue
Feb 15th 1:07am