Called recently to give new credit card payment info. We had * of our family members on...

GetHuman-borb's customer service issue with Spotify from February 2019

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The issue in GetHuman-borb's own words
Called recently to give new credit card payment info. We had * of our family members on our plan. Now since we called to give new cc info the * other family members can only get the free version. The only person who can listen on premium plan outs the main phone number *** *** ****. How do the rest of us can't listen to it the way we used to. How do we get that function back. Is it something that needs to be done on your end or something we need to do. Thank you.
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Customer service issue
Reported by GetHuman-borb
Feb 15th, 2019 - 9 mos ago
I have an issue with Spotify too
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Seen by 2 customers so far
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GetHuman-borb started working on this issue
Feb 15th 12:30am