I was notified through a Starbucks Rewards email, that I can apply for a **-day free tr...

GetHuman-abijura's customer service issue with Spotify from February 2019

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The issue in GetHuman-abijura's own words
I was notified through a Starbucks Rewards email, that I can apply for a **-day free trial for Spotify Premium. I read the footnote, and it did state that previous users of Spotify Premium are not eligible for that trial. I went ahead to sign up, not knowing that * years ago I had Spotify Premium. But no where in the process of signing up was I notified of my previous history and that I was not eligible. Therefore the payment went through and $*.** was paid from my pocket. I would like to cancel my premium subscription and receive a refund for never receiving a notification from Spotify of my uneligibility.
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Customer service issue
Reported by GetHuman-abijura
Feb 14th, 2019 - 8 mons ago
I have an issue with Spotify too
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Seen by 3 customers so far
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GetHuman-abijura started working on this issue
Feb 14th 10:03pm