I have been charged twice in the month of January which has caused the account it was p...

GetHuman-ladair_b's customer service issue with Spotify from February 2019

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The issue in GetHuman-ladair_b's own words
I have been charged twice in the month of January which has caused the account it was pulled from to be overdrawn twice. It is my daughters spotify account and I have been paying it for her while she has been out of work. The account had been being deducted once every two months and the money was in there when that time came. Now I am having to pay for two overdrafts due to your incompetency in not keeping the same schedule. I would like to see this fixed and at least one if not both of the overdrafts covered by this company. It is absolutely frustrating to pay for service like this and then be charged extra when you people can't get your charges straight. I need this taken care of immediately. Thanks
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Spotify

Customer service issue
Reported by GetHuman-ladair_b
Feb 7th, 2019 - 4 mons ago
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GetHuman-ladair_b started working on this issue
Feb 7th 7:32pm