Since November **** spotify have been taking £*.** out of my bank account via my visa d...

GetHuman2153285's customer service issue with Spotify from February 2019

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The issue in GetHuman2153285's own words
Since November **** spotify have been taking £*.** out of my bank account via my visa debit card. The problem is I have never had a spotify account.**My wife has a spotify account - so it took me a while to pick up the fact that there were two payments coming out of our joint account.**I have tried to contact spotify but there is no way of doing so without an account name or an email address.**Perversely my bank can't cancel the payment - all they can do is put in a cancellation request. If payment is taken I then phone the bank and they ask for a re charge. Spotify still take payment despite the cancellation request! Also this process of phoning the bank takes ** minutes at least. I simply don't want a life of having to phone my bank for £*.** every month.**The second problem is the historical payments - by my calculation spotify owe me £***.**. However, i cant seem to be able to reclaim it. **What do i do?
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Spotify

Customer service issue
Reported by GetHuman2153285
Feb 7th, 2019 - 3 mons ago
I have an issue with Spotify too
Not resolved
Seen by 4 customers so far
Similar issue to 24860 others
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Timeline
GetHuman2153285 started working on this issue
Feb 7th 9:51am