Since November **** spotify have been taking £*.** out of my bank account via my visa d...
GetHuman2153285's customer service issue with Spotify from February 2019
Help with my Spotify issue
First: share to improve GetHuman2153285's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2153285's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2153285 will want to follow the link below to head to their help center. We will check on GetHuman2153285 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2153285 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman2153285's own words
Since November **** spotify have been taking £*.** out of my bank account via my visa debit card. The problem is I have never had a spotify account.**My wife has a spotify account - so it took me a while to pick up the fact that there were two payments coming out of our joint account.**I have tried to contact spotify but there is no way of doing so without an account name or an email address.**Perversely my bank can't cancel the payment - all they can do is put in a cancellation request. If payment is taken I then phone the bank and they ask for a re charge. Spotify still take payment despite the cancellation request! Also this process of phoning the bank takes ** minutes at least. I simply don't want a life of having to phone my bank for £*.** every month.**The second problem is the historical payments - by my calculation spotify owe me £***.**. However, i cant seem to be able to reclaim it. **What do i do?
GetHuman2153285 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman2153285 fixed the problem
We are waiting for GetHuman2153285 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.