Hi, I have tried to cancel this subscription but it is not allowing me to on my IPhone...

GetHuman2146749's customer service issue with Spotify from February 2019

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The issue in GetHuman2146749's own words
Hi, I have tried to cancel this subscription but it is not allowing me to on my IPhone. I click on account and then subscription but it has not given me the option of canceling. I can’t rven click on it to give me another option. I had not paid*renewed due to financial troubles, but now the payment has come out causing my account to overdraft for this payment. Can you please help? I do not need premium at this time and would like a refund. Thank you for your assistance with this matter.
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Customer service issue
Reported by GetHuman2146749
Feb 6th, 2019 - 4 mons ago
I have an issue with Spotify too
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Seen by 4 customers so far
Similar issue to 24788 others
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GetHuman2146749 started working on this issue
Feb 6th 3:44pm