Pls help - look at your help sites but I can not find the answer. **On premium- downloa...

GetHuman2033370's customer service issue with Spotify from January 2019

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The issue in GetHuman2033370's own words
Pls help - look at your help sites but I can not find the answer. **On premium- downloaded playlist to listen online . I turn WiFi off - playlist plays . Take playlist and Bose speaker to the cabin where there is no WiFi . And now it does not work . Download arrows are grey and it says downloading. It seems many people are having this issue but I can not find a solution. Pls help me listen to my playlist offline . Thanks so much
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Spotify

Customer service issue
Reported by GetHuman2033370
Jan 24th, 2019 - 3 mons ago
I have an issue with Spotify too
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Seen by 2 customers so far
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GetHuman2033370 started working on this issue
Jan 24th 10:01pm