This is on the newest version of the iPad Air:*Up until just a few days ago, when I had...

GetHuman1975110's customer service issue with Spotify from January 2019

1 view
22950 similar
0 following
Help with my Spotify issue
First: share to improve GetHuman1975110's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1975110's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1975110 will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1975110 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1975110 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman1975110's own words
This is on the newest version of the iPad Air:*Up until just a few days ago, when I had one my own playlists that I had created opened, whereby there was a list of maybe ** songs in a row on the left-hand side. On the right side there were three dots (corresponding with each song) and when you click on those they gave you options to save into a playlist and others. In the very top right you could click on three dots and this time you could edit the playlist itself. This is still intact.**But, on that very same page, on the very bottom left there used to be a upward facing arrow which, when you clicked on, the song would come up that was playing in that moment along with the album cover above, and a set of control options below. In the control area, there was a scrollbar that allowed you to go to any place in the song. There was a pause*start button and you could jump to the next recording or to the last. Now, the little arrow in the left-hand corner is a heart shaped logo and when you click on it it seems to “save“ the song to somewhere.**None of these other important features seem to be available anymore, and I’m really concerned because it was one of my favorite modes of being able to select new music to add to my collection.**Now maybe that feature can be accessed in a different way – if so, please help me understand how to use it properly.**In fact, I’m already looking for another music streaming service if Spotify doesn’t correct this soon.
GetHuman1975110 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman1975110 fixed the problem
We are waiting for GetHuman1975110 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1975110 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1975110
Jan 16th, 2019 - 9 mons ago
I have an issue with Spotify too
Not resolved
Seen by 1 customer so far
Similar issue to 22950 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1975110 started working on this issue
Jan 16th 10:57am