Hi, our family premium account was recently hacked and my email address was changed by...

GetHuman-jociewes's customer service issue with Spotify from January 2019

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The issue in GetHuman-jociewes's own words
Hi, our family premium account was recently hacked and my email address was changed by the hacker to his email address so he was able to use our account whilst I was blocked out. I didn’t realise for a couple of months that this had happened so the hacker was using our account for quite a long time. Anyway, we finally discovered what was happening and have since corrected it so that my email account is once again linked to our family Spotify account but it seems I have lost all the music and playlists that I used to have. This is devastating for me as I had many playlists that had taken a long time to compile. Is there any way of getting these back by any chance? Many thanks and look forward to hearing from you. *Jocelyn West
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Spotify

Customer service issue
Reported by GetHuman-jociewes
Jan 13th, 2019 - 9 mons ago
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GetHuman-jociewes started working on this issue
Jan 13th 9:33am