I was informed on my bank account that I was billed twice this month of on the *th and...

GetHuman-trentups's customer service issue with Spotify from January 2019

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The issue in GetHuman-trentups's own words
I was informed on my bank account that I was billed twice this month of on the *th and *th of January ****. The-reason that I paid for your subscription on the *rd of January was because, the app informed me that I did not have my premium account working. And then on the *th of January you guys pulled out another $** out of my billing account. I would like my refund of ten bucks or I will be going to the Better Business Bureau on you guys and I have proof.
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Customer service issue
Reported by GetHuman-trentups
Jan 8th, 2019 - a mon ago
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GetHuman-trentups started working on this issue
Jan 8th 4:44pm