I would like to cancel my spotify subscription because I can't afford it at the moment...

GetHuman1894424's customer service issue with Spotify from January 2019

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The issue in GetHuman1894424's own words
I would like to cancel my spotify subscription because I can't afford it at the moment. The email I know that is associated says it's a free acount. I know I've paid for close to a year, but it started with ***....... that was my user name. I was confused because once it let me link to facebook it wouldn't let me cancel my suscription. i canceled my old facebook and created a new one a month ago. could that be why? My name is Jeremy Bower and I need help finding the account associated with my name to cancel it please. I've literally had a premium account for a little less than a year.
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Spotify

Customer service issue
Reported by GetHuman1894424
Jan 4th, 2019 - 4 mons ago
I have an issue with Spotify too
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Timeline
GetHuman1894424 started working on this issue
Jan 4th 9:56am