I was automaticically subscribed to Spotify back last year. I am ** years old and that...

GetHuman1882121's customer service issue with Spotify from January 2019

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The issue in GetHuman1882121's own words
I was automaticically subscribed to Spotify back last year. I am ** years old and that was the first time I had ever ordered anything on line. I'm not computer or phone literate and was horrified that I was being charged £*.** a month for Spotify that I never heard of or signed up for. It was only by chance that one day it came up on my bank statements. I rang you asap and after along while of being told I was basically lying, as how could I not know about Spotify etc. I was very upset as I am terminally I'll stage * Cancer. I spend four day s a week in hospital having treatment! I really didn't and don't need to be chasing things I haven't singed up for to be told I'm lying. *I've been in hospital with pneumonia since October ****. *I was horrified to see that you have never refunded the money s that the man promised! You have continued to take £*.** every month still causing me to be in debt with my bank due to payments not in my bank as I'm I'll dying in hospital! And trusted the man when he said he would sort the account out that I never signed up for or wanted needed? Please can you help me to sort this matter out? I need someone honest to close this account down and refund all the moneys as its been on going for months and months? You will see I never wanted Spotify don't have a clue what it's all about,? I've got into debt with all payments near enough as there wasn't money in the bank. Please help me how can I claim all this money back? I have few months too live and would appreciate your honesty unlike the last man who never cancelled it at all please call me on ***********. As I'm not good at emails either. I hope you can help me. Thankyou for your time. I hope to hear from you soon *Your s Faith fully thankfulky*Joanne Lewis. ** clevedon road Newport Gwent np** *nd

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Customer service issue
Reported by GetHuman1882121
Jan 2nd, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 21950 others
0 customers following this
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GetHuman1882121 started working on this issue
Jan 2nd, 2019 8:48pm

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