My phone got damaged and I can't get back into my premium account once I got my new ph...

GetHuman-cofieldm's customer service issue with Spotify from December 2018

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The issue in GetHuman-cofieldm's own words
My phone got damaged and I can't get back into my premium account once I got my new phone. Not sure why spotify doesn't recognize my email or my info. to allow me back into my premium account. I might have originally joined spotify from an email account I don't have excess to anymore. What's crazy is that you'll just took a payment off my card, for an account I can't get into. Can someone please help me resolve this issue.
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Spotify

Customer service issue
Reported by GetHuman-cofieldm
Dec 4th, 2018 - a mon ago
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Timeline
GetHuman-cofieldm started working on this issue
Dec 4th, 2018 6:40pm
GetHuman-cofieldm shared this issue with others over email
Dec 4th, 2018 6:43pm