I noticed my bill is **.** please tell me why. I signed up for *.** student rate. I am...

GetHuman-cgilreat's customer service issue with Spotify from December 2018

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The issue in GetHuman-cgilreat's own words
I noticed my bill is **.** please tell me why. I signed up for *.** student rate. I am interested in getting the family plan for **.**. Please help get me refunded for how ever many months you overcharged me **.** when it should have been *.** I did see where I was suppose to update my student rate every ** months. I seen this just today. I’m not sure if that was required when I originally signed up. Never the less **.** a month is highly uncalled for. When you can get a family plan for **.** and * people be on it. I do enjoy the service, please help make it right for me so I can continue to enjoy your service and hopefully upgrade to family plan.
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Spotify

Customer service issue
Reported by GetHuman-cgilreat
Dec 1st, 2018 - 6 mons ago
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Timeline
GetHuman-cgilreat started working on this issue
Dec 1st, 2018 2:54am
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Dec 1st, 2018 2:54am