I paid for my Spotify subscription but it cut off anyway so I texted the Spotify people...

GetHuman1626523's customer service issue with Spotify from November 2018

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The issue in GetHuman1626523's own words
I paid for my Spotify subscription but it cut off anyway so I texted the Spotify people and they asked for information on the account that I used I gave them my information and they still said they could not help me unless I gave them my full bank card information. I didn’t do that because I feared that they would charge my card again. Anyway I gave them the last four digits but they said they still would not be able to verify the account unless they had the last six numbers from my card so I gave them those but then they told me that they needed the first six numbers from my card that put a red flag up in my head that they were going to recharge my card so I didn’t give them the information and they didn’t turn the Spotify on premium but put it on the free Spotify and now I have to listen to ads when they know full well that I paid for my subscription please help me resolve my issue
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Spotify

Customer service issue
Reported by GetHuman1626523
Nov 29th, 2018 - 9 mons ago
I have an issue with Spotify too
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Timeline
GetHuman1626523 started working on this issue
Nov 29th, 2018 3:18pm
GetHuman1626523 indicated the issue is not fixed yet.
Nov 29th, 2018 3:19pm