I have been paying two times a month and don't understand why. Here is a record of what...

GetHuman1643441's customer service issue with Spotify from November 2018

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The issue in GetHuman1643441's own words
I have been paying two times a month and don't understand why. Here is a record of what is happening in my account details*PAYMENTS MADE:**st November: Spotify PO*****st October: Spotify PO****st October: Spotify PO*****th September : Spotify PO** ***th August: Spotify PO** & Spotify PO*****th July: Spotify PO*****th July: Spotify PO****I would like a refund as it says pay once a month not twice. Thank you for your time.
GetHuman1643441 did not yet indicate what Spotify should do to make this right.
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Customer service issue
Reported by GetHuman1643441
Nov 28th, 2018 - 9 mons ago
I have an issue with Spotify too
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Seen by 2 customers so far
Similar issue to 19297 others
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GetHuman1643441 started working on this issue
Nov 28th, 2018 6:04am