My phone died and I cannot recover my old spotify account. I am still however being bil...

GetHuman-duncanru's customer service issue with Spotify from November 2018

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The issue in GetHuman-duncanru's own words
My phone died and I cannot recover my old spotify account. I am still however being billed for it. I would love to retrieve my old account, but failing that cancel so I can start a new one without paying double. If it by helps my current card details are in use on my old account. The email it is registered to is an ancient Hotmail account that I cannot recover. *****@***.com. *Please don't use this for correspondence. Any help would be greatly appreciated.
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Spotify

Customer service issue
Reported by GetHuman-duncanru
Nov 28th, 2018 - 9 mons ago
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GetHuman-duncanru started working on this issue
Nov 28th, 2018 5:14am