For September, October, and November I was barged the full amount of $**.** a month for...

GetHuman1627475's customer service issue with Spotify from November 2018

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The issue in GetHuman1627475's own words
For September, October, and November I was barged the full amount of $**.** a month for Spotify premium. For many months prior, I was being charged $* for the student account, as I am a college student and I have my .edu email attached to my Spotify account. I am unsure of why my account switched from a student account to a regular premium account as I have not made any changes. I would like a partial refund on the past three months in order to lower the price to what it is supposed to be. I would also like to change my account back to a student account. This is the second time Spotify has done this to me and the student account is beginning to seem like a scam.
GetHuman1627475 did not yet indicate what Spotify should do to make this right.
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Customer service issue
Reported by GetHuman1627475
Nov 26th, 2018 - 10 mons ago
I have an issue with Spotify too
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Seen by 5 customers so far
Similar issue to 19082 others
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GetHuman1627475 started working on this issue
Nov 26th, 2018 3:22pm