For September, October, and November I was barged the full amount of $**.** a month for...
GetHuman1627475's customer service issue with Spotify from November 2018
Help with my Spotify issue
First: share to improve GetHuman1627475's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1627475's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1627475 will want to follow the link below to head to their help center. We will check on GetHuman1627475 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1627475 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman1627475's own words
For September, October, and November I was barged the full amount of $**.** a month for Spotify premium. For many months prior, I was being charged $* for the student account, as I am a college student and I have my .edu email attached to my Spotify account. I am unsure of why my account switched from a student account to a regular premium account as I have not made any changes. I would like a partial refund on the past three months in order to lower the price to what it is supposed to be. I would also like to change my account back to a student account. This is the second time Spotify has done this to me and the student account is beginning to seem like a scam.
GetHuman1627475 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman1627475 fixed the problem
We are waiting for GetHuman1627475 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.