I have been a long time group package user of spotfy with * accounts attached to my pro...
GetHuman-dtakthom's customer service issue with Spotify from November 2018
17 views | 17643 similar | 0 following
Help with my Spotify issue
First: share to improve GetHuman-dtakthom's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dtakthom's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dtakthom will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dtakthom can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Spotify has better answers for you: Spotify Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-dtakthom may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-dtakthom's own words
I have been a long time group package user of spotfy with * accounts attached to my profile.**My ACCOUNT: *****@***.com *Passward: Tracker****Recently I had an issue with my payment on my credit card and was notified of a missed payment as such I attempted to provide an additional credit card for that payment but somehow my account got messed up and spotify only charged me for the basic $*.** package...when Spotify should have taken $**.** for the group package**As such my sons account and my wife's account both are cut off my group account !!!**How can spotify correct this issue and get me back on a group plan using all * users under my account???**Please contact me with a resolve!!!**Thank you
GetHuman-dtakthom did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-dtakthom fixed the problem
We are waiting for GetHuman-dtakthom to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.