Every time I choose a Spotify song to play on my Sonos system, I get the message "Canno...

GetHuman-dackec's customer service issue with Spotify from November 2018

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The issue in GetHuman-dackec's own words
Every time I choose a Spotify song to play on my Sonos system, I get the message "Cannot play your request - please update your account to become a full subscriber." I am a full subscriber ($**.** per month). My son and my wife do not receive this message on their IPhones, but I have been receiving it for almost * weeks. I can play Amazon Music, but when I punch in a Spotify selection on my IPhone, I am blocked. Please make this stop! Thanks You!
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Spotify

Customer service issue
Reported by GetHuman-dackec
Nov 3rd, 2018 - a mon ago
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GetHuman-dackec started working on this issue
Nov 3rd 3:27pm