I am charged for two separate accounts through Spotify, one is a $*.** charge and the o...

GetHuman-alweitne's customer service issue with Spotify from November 2018

1 view
17201 similar
0 following
Help with my Spotify issue
First: share to improve GetHuman-alweitne's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-alweitne's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alweitne will want to follow the link below to head to their help center. We will check on GetHuman-alweitne later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-alweitne may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-alweitne's own words
I am charged for two separate accounts through Spotify, one is a $*.** charge and the other is for $*.**. I tried canceling these a while back and for whatever reason it either did not get cancelled properly or was reinitiated without my consent. I would appreciate the opportunity to recover some of the money that we've spent over the past few months thinking that the accounts were cancelled. But if nothing else, I need to cancel both accounts as soon as possible. To my knowledge, I tried to cancel these in May of this year.
GetHuman-alweitne did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-alweitne fixed the problem
We are waiting for GetHuman-alweitne to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid
Follow this issue
See how GetHuman-alweitne fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-alweitne
Nov 2nd, 2018 - 2 mons ago
I have an issue with Spotify too
Not resolved
Seen by 1 customer so far
Similar issue to 17201 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-alweitne started working on this issue
Nov 2nd 9:57pm