This is the second time I have emailed you. I am being charged on my credit card for a...

GetHuman1467580's customer service issue with Spotify from November 2018

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The issue in GetHuman1467580's own words
This is the second time I have emailed you. I am being charged on my credit card for an account I don’t even know about. Not sure how to stop the charge without canceling my card. I do have a an account but it’s the free one and it’s under the email *****@***.com. I have no idea where the account is I am being charged for can you please email me or call me back. I have being charged like $**.** for months and months and I can’t firgurenhow to cancel. Let me know what to do about this.
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Spotify

Customer service issue
Reported by GetHuman1467580
Nov 1st, 2018 - a mon ago
I have an issue with Spotify too
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Timeline
GetHuman1467580 started working on this issue
Nov 1st 10:29pm