My boyfriend and I had student premium on his account and we were paying with my debit...

GetHuman-emilybut's customer service issue with Spotify from November 2018

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The issue in GetHuman-emilybut's own words
My boyfriend and I had student premium on his account and we were paying with my debit card. We never renewed for student premium so we were charged $*.**. I spoke with the agent Sheryl R. and she cancelled the subscription for me and issued me a refund. I then created a new student premium with my information and my debit card. I was charged the $*.** for student premium. This morning the $*.** was put back into my account and then the $*.** was taken out again. I would like a FINAL refund for my $*.**, I would like to make sure that the regular premium subscription is permanently cancelled, and I would like to make sure that this new happens again and that I am only charged for my monthly $*.** for student premium and nothing else.
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Spotify

Customer service issue
Reported by GetHuman-emilybut
Nov 1st, 2018 - a mon ago
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GetHuman-emilybut started working on this issue
Nov 1st 6:16pm