I represent an artist who has scheduled a release for his new music video with Spotify...

GetHuman-indahbyn's customer service issue with Spotify from November 2018

Help with my Spotify issue
The issue in GetHuman-indahbyn's own words
I represent an artist who has scheduled a release for his new music video with Spotify for Artists in November. They have sent the confirmation for the release but they have messed up on the artwork. The artwork we sent was a photo with title text and the photo they are now showing is only half of the photo. The other half is showing gray. At first I thought it wasn't loading on my phone but it is the same on two separate emails. We have tried emailing them to fix the artwork but their response was sending more links to support sites, We have invested a lot of money in this and need to speak with someone to get this fixes asap as the release is in a few weeks.
GetHuman-indahbyn did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman-indahbyn
Nov 1st, 2018 - a mon ago
I have an issue with Spotify too
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Seen by 1 customer so far
Similar issue to 17103 others
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Timeline
GetHuman-indahbyn started working on this issue
Nov 1st 6:13pm
GetHuman-indahbyn indicated the issue is not fixed yet.
Nov 1st 6:34pm