I received an email from “ID APP” which indicated I had paid for a Spotify one year su...

GetHuman1397006's customer service issue with Spotify from October 2018

3 views | 16313 similar | 0 following
Help with my Spotify issue
First: share to improve GetHuman1397006's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1397006's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1397006 will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1397006 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1397006 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman1397006's own words
I received an email from “ID APP” which indicated I had paid for a Spotify one year subscription in the amount $***.** when in fact I did no such thing and do not have an account with you. Is this a phishing scam?Listed below is the email I received.**Subscription Confirmation**Spotify Premium (* year)*$***.***This email confirms your subscription purchase:**Date of Purchase**** October *****Subscription**Spotify Premium*Content Provider**Spotify.*Duration*** year*Price**$***.***Payment Method**Credit Card*You are in charged for your subscription. Once it ends, your subscription will renew at $***.** unless you cancel by October **, ****.**To learn more or cancel, review your subscription**Regards,*The Spotify Team**For answers to frequently asked questions, visit Apple Support.**Apple ID Summary Terms of Sale Privacy Policy**Copyright * ****

GetHuman1397006 did not yet indicate what Spotify should do to make this right.

How GetHuman1397006 fixed the problem

We are waiting for GetHuman1397006 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1397006 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1397006
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 16313 others
0 customers following this


GetHuman1397006 started working on this issue
Oct 23rd, 2018 2:58pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies