Have tried to log in and it says email and password combination incorrect, pressed “get...

GetHuman-dylanmba's customer service issue with Spotify from October 2018

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The issue in GetHuman-dylanmba's own words
Have tried to log in and it says email and password combination incorrect, pressed “get help” and it says to enter email, entered email and it sent me a password reset link, upon clicking this link says invalid (have done this about * times now). Went on website and tried to log in and says no active Spotify account associated with my email (*****@***.com), I tried to create a new account with the same email to see if my account had somehow been deleted and it says email already registered would you like to log in instead, in which I am back to square * with the invalid password reset link all over again, extremely frustrated as have been using Spotify for a long time and have had no issues, love the app and a premium subscriber and very confused as to why this is happening, please help me!

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Spotify

Customer service issue
Reported by GetHuman-dylanmba
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 602 customers so far
Similar issue to 16199 others
0 customers following this

Timeline

GetHuman-dylanmba started working on this issue
Oct 22nd, 2018 1:54pm