Have tried to log in and it says email and password combination incorrect, pressed “get...

GetHuman-dylanmba's customer service issue with Spotify from October 2018

602 views | 16199 similar | 0 following
Help with my Spotify issue
First: share to improve GetHuman-dylanmba's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dylanmba's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dylanmba will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dylanmba can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-dylanmba may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-dylanmba's own words
Have tried to log in and it says email and password combination incorrect, pressed “get help” and it says to enter email, entered email and it sent me a password reset link, upon clicking this link says invalid (have done this about * times now). Went on website and tried to log in and says no active Spotify account associated with my email (*****@***.com), I tried to create a new account with the same email to see if my account had somehow been deleted and it says email already registered would you like to log in instead, in which I am back to square * with the invalid password reset link all over again, extremely frustrated as have been using Spotify for a long time and have had no issues, love the app and a premium subscriber and very confused as to why this is happening, please help me!

GetHuman-dylanmba did not yet indicate what Spotify should do to make this right.

How GetHuman-dylanmba fixed the problem

We are waiting for GetHuman-dylanmba to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dylanmba fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-dylanmba
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 602 customers so far
Similar issue to 16199 others
0 customers following this


GetHuman-dylanmba started working on this issue
Oct 22nd, 2018 1:54pm