I think someone is using my Spotify acct. every time I'm playing music, it switches to...

GetHuman-yvettemi's customer service issue with Spotify from October 2018

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The issue in GetHuman-yvettemi's own words
I think someone is using my Spotify acct. every time I'm playing music, it switches to a different device somewhere and there's multiple Spanish albums in my playlist now. I don't speak or listen to Spanish! I logged out several times but after about a month of this, now I can't even log in at all! Nothing works. My email, passwords, or even my fb login won't work. Says all my information is incorrect or unrecognized. I believe the person who hacked my acct changed my login info. Plz HELP!
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Spotify

Customer service issue
Reported by GetHuman-yvettemi
Oct 20th, 2018 - a mon ago
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GetHuman-yvettemi started working on this issue
Oct 20th 3:37pm