In my house hold cable box, everyone in the household is subjected to free Spotify prem...

GetHuman-shainma's customer service issue with Spotify from October 2018

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The issue in GetHuman-shainma's own words
In my house hold cable box, everyone in the household is subjected to free Spotify premium, (I am an ** year old student by the way) but however for the past * months I’ve noticed someone is signed into my accoUnt without my permission and my music keeps cutting out with pop-up saying (Thomas’ iPod is now connected) , and around the same time I’ve noticed this “Thomas” has been saving many many classical Italian music to my saved playlist, keep in mind I am a student and that is way out of my music genre, but anyways I decided to let it slide for a bit, until this morning when I tried to sign into MY Spotify the email and password has been changed, my account username is shain*mac* and the old email for the account was *****@***.com, I have just noticed an email from Spotify help saying that my email has been changed on my account and that is when I noticed an unauthorized person has changed my account information and has taken over my account, can you please help me get my account back as it is very important to me.
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Customer service issue
Reported by GetHuman-shainma
Oct 18th, 2018 - 3 mons ago
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GetHuman-shainma started working on this issue
Oct 18th, 2018 7:12pm