I’m trying to renew my student discount, but I’m having trouble because I’m living abro...

GetHuman1366135's customer service issue with Spotify from October 2018

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The issue in GetHuman1366135's own words
I’m trying to renew my student discount, but I’m having trouble because I’m living abroad, and the Japanese page keeps popping up. I’m still going to school full time with western governors university. I was already charged the full price, and want to know if I can renew and get a partial refund for the month. I’ve been trying to renew for about a month, but the last representative said I had to wait until a certain date to renew. Thank you for your help!
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Spotify

Customer service issue
Reported by GetHuman1366135
Oct 17th, 2018 - a mon ago
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Timeline
GetHuman1366135 started working on this issue
Oct 17th 9:14pm