Hello I just phoned customer service and spoke to a gentleman named John. John instruct...

GetHuman1322541's customer service issue with Spotify from October 2018

2 views
 | 
15264 similar
 | 
0 following
Help with my Spotify issue
First: share to improve GetHuman1322541's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1322541's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1322541 will want to follow the link below to head to their help center. We will check on GetHuman1322541 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1322541 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman1322541's own words
Hello I just phoned customer service and spoke to a gentleman named John. John instructed me that I have to go right away or at * a.m. before work in the morning and find a **-hour Walmart and purchase a Google Play card. He then told me that I have to put $*** on it to activate it call him send him the code and $*** would be refunded back to me. This is do to originally purchasing a $*.** a month package but being charged $**.** a month for the premium package even though I did not sign up for it. John told me that I would be rebated for the past * months that I have been over paying . when John told me that I should go straight away to a Walmart and purchase the Google card I asked him if he was in the same country as me because it was late and I was wondering if he was in the same time-zone as me. John then accuse me of being racist hung up on me two times, he then said that if I didn't go before work tomorrow morning and purchase the Google Play card that I would not have a refund and I would forfeit it. To be honest this is the worst customer service that I have ever heard about in my entire life all I wanted was to straighten my account out and what I got was very different. Please contact me Matt at **-***-***-****. My email address is *****@***.com
GetHuman1322541 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman1322541 fixed the problem
We are waiting for GetHuman1322541 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid
Follow this issue
See how GetHuman1322541 fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman1322541
Oct 11th, 2018 - a mon ago
I have an issue with Spotify too
Not resolved
Seen by 2 customers so far
Similar issue to 15264 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1322541 started working on this issue
Oct 11th 11:56pm