I recently had a fraudulent activity on my debit card so I canceled and ordered a new o...

GetHuman-jakemrei's customer service issue with Spotify from October 2018

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The issue in GetHuman-jakemrei's own words
I recently had a fraudulent activity on my debit card so I canceled and ordered a new one. Without my knowledge or consent, Spotify some how obtained my new debit card information and proceeded to process a monthly payment. When I seen this on my Bank of America statement I thought “ how could they process a payment when they don’t have my new debit info” I then looked and seen they had my new information saved. I’m very upset and ready to take legal action. ( account username: **dt*teetxh*wjx*vyusmx*wy)
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Spotify

Customer service issue
Reported by GetHuman-jakemrei
Oct 11th, 2018 - a mon ago
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GetHuman-jakemrei started working on this issue
Oct 11th 6:09pm