When I went to turn on Spotify today on my music was gone now I can’t log into my premi...

GetHuman1316623's customer service issue with Spotify from October 2018

2 views
 | 
15135 similar
 | 
0 following
Help with my Spotify issue
First: share to improve GetHuman1316623's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1316623's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1316623 will want to follow the link below to head to their help center. We will check on GetHuman1316623 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1316623 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman1316623's own words
When I went to turn on Spotify today on my music was gone now I can’t log into my premium account it does not recognize either of my two emails nor can I login on Facebook it puts me back to the basic account when I’m on a family plan when I went to turn on Spotify today on my music was gone now I can’t log into my premium account does not recognize either of my two emails nor can I login on Facebook it puts me back to the basic account when I’m on a family plan for premium *** *** **** Terry Jones My email is *****@***.com
GetHuman1316623 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman1316623 fixed the problem
We are waiting for GetHuman1316623 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid
Follow this issue
See how GetHuman1316623 fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman1316623
Oct 11th, 2018 - a mon ago
I have an issue with Spotify too
Not resolved
Seen by 2 customers so far
Similar issue to 15135 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1316623 started working on this issue
Oct 11th 1:35am