Hey Spotify, big user and fan of your service here. I recently upgraded from an older i...

GetHuman-zachmadl's customer service issue with Spotify from October 2018

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The issue in GetHuman-zachmadl's own words
Hey Spotify, big user and fan of your service here. I recently upgraded from an older iPhone to a * plus. After I did my cloud backup, I went on the Spotify app. My library was empty. All of my playlists are intact, but I had a ton of songs in my cache that were saved to my library that didn’t seem to go through. The weird thing is that I’ve switched iPhones before and my entire Spotify library did port over. Please help me retrieve my library, and thanks for your time.
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Customer service issue
Reported by GetHuman-zachmadl
Oct 10th, 2018 - a mon ago
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GetHuman-zachmadl started working on this issue
Oct 10th 3:21pm