My name* Beliza A. Anderson. I have Spotify Premium for Family. I had to cancelled my current credit card, due to unauthorized usage of my credit card. I received a notification from Spotify stating that I have to update my payment details asap or I lose my subscription. I'm currently waiting for my new card to arrive. I can only update my payment information a soon as I receive my new credit card. I need Spoty to give me * week.

GetHuman-belizaa's customer service issue with Spotify from September 2018

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The issue in GetHuman-belizaa's own words
I'm trying to contact Spotify to give me * week to update my payment account. ... My name**Beliza A. Anderson.*I have Spotify Premium for Family.*I had to cancelled my current credit card, (due to unauthorized usage of my credit card) right after Spotify withdrew payment of $**.** (Ref* ***************-*-**) *******. *I received a notification from Spotify stating that I have to update my payment details asap or I lose my subscription.*I wasn't aware that I have to pay Spotify one month in advance.
I had to cancel my current credit card, due to unauthorized usage of my credit card by others. I'm currently waiting for my new card to arrive. I can only update my payment information a soon as I receive my new credit card. *I appreciate your understanding.*Thank you. *Sincerely,*Beliza A. Anderson
I want Spotify to give me * week to update my payment account.
I am a great customer because I have been with Spotify since *-*-****.*I have always been up to date with my Spotify payments.*I expect Spotify to give me time to update my payment information.
I have tried everything.
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I'm using Spotify Premium for Family.
Customer service issue
Reported by GetHuman-belizaa
Sep 28th, 2018 - 3 mons ago
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GetHuman-belizaa started working on this issue
Sep 28th 8:36am