GetHuman-gdee's customer service issue with Spotify from September 2018

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Help with my Spotify issue
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GetHuman-gdee's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gdee will want to follow the link below to head to their help center. We will check on GetHuman-gdee later to make sure it's all set or try to help escalate.
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Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-gdee's own words
cancel Spotify premium account ... Hello my name is Kat. I am a Fido representative and I am emailing on behalf of a customer, Dee George, her D.O.B. is: December **, **** and postal code: V*W*V* she has been trying to cancel her subscription via since *******, please cancel subscription cx no longer wants this service. Please cancel this service.
Dee George has tried * times prior to calling me at fido answers to cancel service herself and was unsuccessful. it shouldn't be so complicated just to cancel a service, Her and I both tried again via to cancel this subscription and no success. Nowhere could we find the cancel subscription link that is mentioned in the troubleshooting tool.
I want this service cancelled ASAP. Please email me back when completed to confirm cancellation request has been completed
tried website spotify, tried, tried contacting fido answers directly to have them cancel it and now I am contacting spotify directly through email to get this resolved
I have an issue with Spotify too
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Spotify premium
Customer service issue
Reported by GetHuman-gdee
Sep 23rd, 2018 - 4 mons ago
I have an issue with Spotify too
Not resolved
Seen by 2 customers so far
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GetHuman-gdee started working on this issue
Sep 23rd, 2018 4:41pm