PLEASE CANCEL THIS SERVICE AS PER CX REQUEST

GetHuman-gdee's customer service issue with Spotify from September 2018

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The issue in GetHuman-gdee's own words
cancel Spotify premium account ... Hello my name is Kat. I am a Fido representative and I am emailing on behalf of a customer, Dee George, her D.O.B. is: December **, **** and postal code: V*W*V* she has been trying to cancel her subscription via fidohub.ca since *******, please cancel subscription cx no longer wants this service. Please cancel this service.
Dee George has tried * times prior to calling me at fido answers to cancel service herself and was unsuccessful. it shouldn't be so complicated just to cancel a service, Her and I both tried again via fidohub.ca to cancel this subscription and no success. Nowhere could we find the cancel subscription link that is mentioned in the troubleshooting tool.
I want this service cancelled ASAP. Please email me back when completed to confirm cancellation request has been completed
n*a
tried website spotify, tried fidohub.ca, tried contacting fido answers directly to have them cancel it and now I am contacting spotify directly through email to get this resolved
I have an issue with Spotify too
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Spotify

Spotify premium
Customer service issue
Reported by GetHuman-gdee
Sep 23rd, 2018 - 2 mons ago
I have an issue with Spotify too
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Seen by 2 customers so far
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Timeline
GetHuman-gdee started working on this issue
Sep 23rd 4:41pm