I've been continually charged £*.***month for Premium even though I've been requesting...
GetHuman-darren_a's customer service issue with Spotify from September 2018
Help with my Spotify issue
First: share to improve GetHuman-darren_a's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-darren_a's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-darren_a will want to follow the link below to head to their help center. We will check on GetHuman-darren_a later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-darren_a may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-darren_a's own words
I've been continually charged £*.***month for Premium even though I've been requesting this subscription be cancelled for months. How the **** do you cancel this thing?!! I've even had historic emails from you saying cancelled and free service only back in March.*I log in to Spotify and it tells me I've a free account yet by all accounts I've got Premium as I'm paying for it via my Vodafone mobile bill. Vodafone tell me they cancelled on **th April but it's still coming out of my account every month. Vodafone say they've cancelled it their end so it must be something I've done. What have I done that makes it impossible to cancel this app!!??*I'm getting seriously frustrated by lack of cancellation and paying for something I'm not using
GetHuman-darren_a did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-darren_a fixed the problem
We are waiting for GetHuman-darren_a to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.