I've been continually charged £*.***month for Premium even though I've been requesting...

GetHuman-darren_a's customer service issue with Spotify from September 2018

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The issue in GetHuman-darren_a's own words
I've been continually charged £*.***month for Premium even though I've been requesting this subscription be cancelled for months. How the **** do you cancel this thing?!! I've even had historic emails from you saying cancelled and free service only back in March.*I log in to Spotify and it tells me I've a free account yet by all accounts I've got Premium as I'm paying for it via my Vodafone mobile bill. Vodafone tell me they cancelled on **th April but it's still coming out of my account every month. Vodafone say they've cancelled it their end so it must be something I've done. What have I done that makes it impossible to cancel this app!!??*I'm getting seriously frustrated by lack of cancellation and paying for something I'm not using
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Customer service issue
Reported by GetHuman-darren_a
Sep 22nd, 2018 - 4 mons ago
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GetHuman-darren_a started working on this issue
Sep 22nd, 2018 8:03pm