I recently purchased a new phone and I was trying to log into my account. For some reas...

GetHuman-natebox's customer service issue with Spotify from September 2018

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The issue in GetHuman-natebox's own words
Log in ... I recently purchased a new phone and I was trying to log into my account. For some reason the Facebook auto log in didn't work so I tried doing it regularly with my username and password. But now it says it's wrong. I was able to reset my password but it still said that is was wrong. I tried to reset again but I've tried ** times and it always says I need to request a new link. I tested to see if it was my other email but the one not working was the only one that was taken, it said that on the app. But when I went to the website it said this the same email wasn't connected to an account. I'm confused and want this fixed. Please help
On the app it says my email is taken but on the website it says it's not connected to an account
Fixing the problem
Over a year
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Spotify

Spotify
Customer service issue
Reported by GetHuman-natebox
Sep 19th, 2018 - 6 mons ago
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Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-natebox started working on this issue
Sep 19th, 2018 7:57pm