Someone used my credit card information to subscribe to Spotify and I have been getting...

GetHuman-ubaokam's customer service issue with Spotify from September 2018

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The issue in GetHuman-ubaokam's own words
Cancel a subscription by an unknown person ... Someone used my credit card information to subscribe to Spotify and I have been getting a recurring charge of $*.** every month. And I don’t know who the person was. I would like Spotify to contact me on this and I want that membership or subscription cancelled immediately. I have contacted my bank on this. It’s a shame that Spotify doesn’t have a live agent to discuss grave issues such as this. So why are you people encouraging people stealing other people’s credit information to make purchases on your site. This is not fair at all. My reference number from my bank per Spotify is ****. Please can someone reply to me immediately to my email address *****@***.com. I want that subscription cancelled and money refunded to my account. Name on account: Oge Dorothy Uba, Date of birth: *********** ***** was my billing zip code and my Email address: *****@***.com
Refund my money to my credit card
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Spotify

Spotify
Customer service issue
Reported by GetHuman-ubaokam
Sep 19th, 2018 - 6 mons ago
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Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-ubaokam started working on this issue
Sep 19th, 2018 3:24pm