Hi there! I am just trying to figure out why my daughter cannot log in when I have a fa...

GetHuman-mamachri's customer service issue with Spotify from September 2018

Help with my Spotify issue
The issue in GetHuman-mamachri's own words
Hi there! I am just trying to figure out why my daughter cannot log in when I have a family spotify plan? We downloaded her branch of my spotify account on her computer and now she's trying to set it up on her new phone and it's telling her that the password is not correct yet when she enters her e-mail that she entered when she *st started it it's not working. Please help! I would love to tell you more detail but I'm not sure what you need to figure this out…
GetHuman-mamachri did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-mamachri fixed the problem
So turns out my daughter had her e-mail spelled out wrong on her part of my account. So we had to correct her proper email and make a new password.
Please help with my Spotify issue
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman-mamachri
Sep 19th, 2018 - 6 mons ago
I have an issue with Spotify too
Fixed
GetHuman-mamachri shared how to fix
Seen by 5 customers so far
Similar issue to 13057 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-mamachri started working on this issue
Sep 19th, 2018 2:37am
GetHuman-mamachri confirmed the issue is fixed. Hooray!
Sep 20th, 2018 4:02am