Hi, I have a spotify account and I am logged in in my old phone. Now I’ve buyed a new p...

GetHuman-noemieli's customer service issue with Spotify from August 2018

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The issue in GetHuman-noemieli's own words
Hi, I have a spotify account and I am logged in in my old phone. Now I’ve buyed a new phone and I don’t know my username and password to that profile. I also don’t know with what email I am logged in there. But when I go to the spotify app and I open the settings and I go to account, there is a username with a code next to it. This is the code: pj*kzkwjun*axbj*o*rcp*gc* So I don’t really know what to do right now. I need to log in on my new phone but I don’t know how (or what to write as my username and password) Can you please help me with changing my username, password and I don’t know my emailaddress. I have a spotify premium account. It would be really nice if you can help me. Thank you Noemi Verwer

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Spotify

Customer service issue
Reported by GetHuman-noemieli
Aug 31st, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 11309 others
0 customers following this
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Email address on the account

Timeline

GetHuman-noemieli started working on this issue
Aug 31st, 2018 5:00pm