On approximately *********, I got Spotify on my IPhone*s. I upgraded to Premium at some...

GetHuman996490's customer service issue with Spotify from August 2018

2 views
 | 
9982 similar
 | 
0 following
Help with my Spotify issue
First: share to improve GetHuman996490's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman996490's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman996490 will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman996490 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman996490 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman996490's own words
On approximately *********, I got Spotify on my IPhone*s. I upgraded to Premium at some point. I think last year I, (or longer) I needed to cancel my Premium, I made sure across all of my devices and different accounts that it was cancelled. Sometime later I noticed a charge by Spotify on my checking account. I went back as far as I could, and yes, apparently my account wasn't updated somewhere so I've been charged $**.** for quite a number of months. I want my account to be fully audited to find out What happened, When it happened, for how Long it happened, and hopefully Why it happened. I now wish to cancel my account after all the **** I've gone thru trying to resolve this issue. I called this number I found on my Chase Debit Card History page: *-***-***-****. They answer making you believe you've reached Spotify, but they're not. They convinced me that as a valued customer, that I was to receive a $*** Amazon Gift Card. They took down information, charged my account $*.**, gave me a confirmation number and hung up. I have yet to receive the Amazon Gift Card. And now they took another $**.** from it. Chase Fraud caught it, they're researching the case now. I'm so done. I just want it to stop. Please, please help me resolve this issue. Upon completion of an audit, I would like to receive back the money taken from my account for so many months. If not all, at least a good portion of it. Thank You Kindly. Tracey L. Murphy
GetHuman996490 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman996490 fixed the problem
We are waiting for GetHuman996490 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman996490 fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman996490
Aug 15th, 2018 - a yr ago
I have an issue with Spotify too
Not resolved
Seen by 2 customers so far
Similar issue to 9982 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman996490 started working on this issue
Aug 15th, 2018 8:34pm