My Spotify premium was paid for but it stills says to update my payment. My mother, Tas...

GetHuman-haedansk's customer service issue with Spotify from August 2018

Help with my Spotify issue
The issue in GetHuman-haedansk's own words
My Spotify premium was paid for but it stills says to update my payment. My mother, Tasha hill paid with PayPal on July **. My account was working fine, and now it wants me to update my premium. My mother contacted yall and yall kept wanting her to ask and do this and that. Everntually yall wanted me to send you an email with *names of Playlist I have which were my favorites, and Rock. Along with my date of birth, my name, and my phone device name. I cannot send that email because there is something wrong with my email account or phone that won't let me send emails and can only receive them. Yall did contact her back and say that a different email was being used for my Spotify account, and also said my email was under yahoo which I've never made yahoo account I would like my account back and this problem fixed please!
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Spotify

Customer service issue
Reported by GetHuman-haedansk
Aug 13th, 2018 - 7 mons ago
I have an issue with Spotify too
Fixed
Seen by 6 customers so far
Similar issue to 9733 others
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Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-haedansk started working on this issue
Aug 13th, 2018 9:51am
GetHuman-haedansk indicated the issue is not fixed yet.
Aug 13th, 2018 5:34pm
GetHuman-haedansk indicated the issue is not fixed yet.
Aug 14th, 2018 3:12am