I just signed up for the Spotify Family Plan, and had you send an invite to my wife, wh...

GetHuman980822's customer service issue with Spotify from August 2018

Help with my Spotify issue
The issue in GetHuman980822's own words
I just signed up for the Spotify Family Plan, and had you send an invite to my wife, who already had an account. She got the invite, logged in with the email address the invite was sent to, and it said she was on the Free plan, not Premium.**Had the invite sent again, same thing. Once more, same thing.**For now, she's doing the ** day trial while we work through this. However, it still asked for a credit card, so I'm not sure it's really the free trial.**Just to say it again, she SHOULD have the Premium Family Plan, on my dime, because I paid for it. As part of fixing this, she should get a refund, if in fact she did get charged.**Please help. This is not a great first experience for her, and it's seriously annoying for me too. We'd like to use your service if we can, and if not we'll cancel and request a refund.**Dave Merrill

GetHuman980822 did not yet indicate what Spotify should do to make this right.

How GetHuman980822 fixed the problem
Talk to Spotify support chat, which you guys said doesn't exist, but it does :)
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Spotify

Customer service issue
Reported by GetHuman980822
Aug 11th, 2018 - 2 years ago
Fixed
GetHuman980822 shared how to fix
Seen by 13 customers so far
Similar issue to 9668 others
0 customers following this
Items needed
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Email address on the account

Timeline

GetHuman980822 started working on this issue
Aug 11th, 2018 10:44pm
GetHuman980822 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 12:50am
GetHuman980822 confirmed the issue is fixed. Hooray!
Aug 15th, 2018 12:25am

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