I just signed up for the Spotify Family Plan, and had you send an invite to my wife, wh...
GetHuman980822's customer service issue with Spotify from August 2018
Help with my Spotify issue
The issue in GetHuman980822's own words
I just signed up for the Spotify Family Plan, and had you send an invite to my wife, who already had an account. She got the invite, logged in with the email address the invite was sent to, and it said she was on the Free plan, not Premium.**Had the invite sent again, same thing. Once more, same thing.**For now, she's doing the ** day trial while we work through this. However, it still asked for a credit card, so I'm not sure it's really the free trial.**Just to say it again, she SHOULD have the Premium Family Plan, on my dime, because I paid for it. As part of fixing this, she should get a refund, if in fact she did get charged.**Please help. This is not a great first experience for her, and it's seriously annoying for me too. We'd like to use your service if we can, and if not we'll cancel and request a refund.**Dave Merrill
GetHuman980822 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman980822 fixed the problem
Talk to Spotify support chat, which you guys said doesn't exist, but it does :)
Please help with my Spotify issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.