Probably won't receive response til next week. When will I learn that "free" I'd not free?

GetHuman-groovysk's customer service issue with Spotify from August 2018

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The issue in GetHuman-groovysk's own words
*.**.**** This is Sally Owens. My grandson added FREE Spotify to my phone a couple months ago. Today I got a message that my premiere subscription expires today and I will be charged if I do not cancel. I do not have Facebook and have no password. PLEASE DELETE MY SUBSCRIPTION. I WILL NOT PAY FOR SERVICE.*Thank you. ***.***.****
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Spotify

Spotify
Customer service issue
Reported by GetHuman-groovysk
Aug 10th, 2018 - a yr ago
I have an issue with Spotify too
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Timeline
GetHuman-groovysk started working on this issue
Aug 10th, 2018 10:38pm
GetHuman-groovysk shared this issue with others over email
Aug 10th, 2018 10:40pm
GetHuman-groovysk indicated the issue is not fixed yet.
Aug 10th, 2018 11:46pm
GetHuman-groovysk indicated the issue is not fixed yet.
Aug 10th, 2018 11:50pm
GetHuman-groovysk indicated the issue is not fixed yet.
Aug 10th, 2018 11:51pm